Policies

We believe in providing our customers with a seamless shopping experience, and that includes ensuring a hassle-free return process. In this guide, we will walk you through the details of our return policy, including eligibility, exceptions, exchanges, and refunds.

Eligibility for Returns

At The Little White Cottage, we offer a 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return

If you wish to initiate a return, please contact us at thelittlewhitecottagepa@gmail.com. Our customer service team will guide you through the process. Please note that returns should be sent to the following address:1265 Wyoming Ave Forty Fort PA 18704. It is important to request a return before sending the item back to us, as we cannot accept returns without prior authorization.

Damages and Issues

Upon receiving your order, we kindly request that you inspect the items for any defects, damages, or if you have received the wrong item. If you encounter any issues, please contact us immediately at thelittlewhitecottagepa@gmail.com. Our team will evaluate the issue and work towards making it right.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned due to their nature. These include:

• Perishable goods such as food, flowers, or plants.
• Custom products or personalized items.
• Personal care goods such as beauty products.
• Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item. Our customer service team will assist you throughout the process to ensure a smooth exchange.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card company. If more than 15 business days have passed since the approval of your return, please contact us at thelittlewhitecottagepa@gmail.com for further assistance.

We hope this guide has provided you with a comprehensive understanding of our return policy. If you have any further questions or require assistance, please do not hesitate to reach out to us at thelittlewhitecottagepa@gmail.com. We value your satisfaction and are committed to ensuring your shopping experience with The Little White Cottage is exceptional.